Our Policies

FOUR BEDROOM CONDO CANCELLATION POLICY:

Four bedroom condominium reservations are subject to a one month cancellation policy.  First night room and tax is charged when making the reservation.  When you cancel more than one month out, your deposit will be refunded.  When you cancel between 15 and 30 days out, you forfeit your deposit, when you cancel within 14 days, you are responsible for the full amount of your stay.

HOTEL CANCELLATION:

Hotel reservations and one or two bedroom Condos are subject to a 72-hour cancellation policy, except Ice Fest (January), Maifest (May), Memorial Day Weekend, Labor Day Weekend, Autumn Leaf Festival (September), Oktoberfest Weekends (Sep. 28 & 29, Oct. 6 & 7, 14 & 15), Thanksgiving day and Chriskindl market (Nov 23-25), and all days in December.  A 2 week cancellation policy applies to those dates. Furthermore, reservations made on these dates are subject to a deposit of first night's room and tax. Cancellations inside of the 2 weeks results in a forfeiture of the deposit.

If you have booked through a third party, you will need to contact the source for cancellations and amendments to your reservation.